Shipping:
For shipping within the United Kingdom, please expect a delivery time frame of 2-3 working days. Should you require expedited delivery, this service can be arranged for an extra charge. It's important to note that express delivery is assured only if your order is placed before the specified cut-off times. These times are 1 pm from Monday to Thursday and 11 am on Fridays. Please be aware that orders will not be dispatched on Saturdays, Sundays, or during Bank Holidays. We strongly advise you to confirm the estimated time of arrival (ETA) on the payment page.
If your delivery address is located outside the United Kingdom, kindly be informed that you may be responsible for customs duties and charges in your respective country.
Return Policy:
You have a 30-day window from the date of item receipt to request a return. To qualify for a return, the item must be in its original, unopened packaging, unused, and with all attached tags, please ensure you can provide a receipt or proof of purchase.
To initiate a return, reach out to us at support@inscribegifts.co.uk, Upon acceptance of your return request, we will provide a return shipping label and detailed instructions.
Unrequested returns will not be accepted, so be sure to contact us at support@inscribegifts.co.uk for any return-related inquiries.
Damages and Issues:
Examine your order as soon as it arrives, and get in touch with us immediately if you discover any defects, damages, or if you've received an incorrect item.
Non-Returnable Items:
Personalised items cannot be returned.
Exchanges:
If you wish to replace an item, the fastest method is to return the original item and make a separate purchase for the new one.
Refunds:
We will notify you once we receive and inspect your return.
The approval or denial of your refund will be communicated. If approved, the refund will be automatically processed within 48 hours to your original payment method.
Please note that your bank or credit card company may require some time to process and post the refund